The DTC Playbook
by Rob Ward, Quad Lock Co-Founder

I co-founded Quad Lock and grew it from a bootstrapped Kickstarter to a global brand with millions of customers and a $500M exit. The DTC Playbook is everything I wish I knew when we started. - Rob

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S20 · Brand

PR & Earned Media

Press, Podcasts, Underground & Guerrilla Media

Section 20 / Brand / by Rob Ward
Founder's Principle

Earn It, Don't Buy It

You can't buy credibility. You earn it by building something worth talking about, then making it easy for people to talk about it. The best PR we ever got at Quad Lock came from people who used the product, loved it, and told their audience without being asked. Charley Boorman was using Quad Lock on his adventures before we had any relationship with him. No retainer fee, no press release, no agency. Just a great product and a story people wanted to share. That's always the starting point.

Key topics covered

Why PR Is Different From Everything Else in This Playbook

Earned media means someone else decided your brand was worth covering. That third-party endorsement carries weight no ad dollar can replicate.

What Makes a Story (The Angle Framework)

Most brands get ignored because they pitch "we launched a product." Journalists need a story.

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How to Pitch

Timing: Tuesday/Wednesday mornings. 6-8 weeks ahead for magazines, 1-2 weeks for online, same day for news. Follow up once, 5-7 days later. No response after that? Move on.

For the full pitch structure, templates, and sample pitches, see The PR Operating System later in this section.

Podcast Strategy

Podcasts compound. One appearance is a conversation. Ten over five years is an authority position. Treat it like a channel, not a one-off.

Selection: Relevance over reach. A 2,000-listener podcast in your niche outperforms a 100,000-listener general show. Survey customers: "What podcasts do you listen to?"

On the show: Prepare 3-4 memorable takeaways. Stories outperform advice. Mention product naturally. Direct listeners to one URL with a specific offer.

Underground & Guerrilla Media

Community-native media: Subreddits, Facebook groups, Discord servers are media. A genuine, helpful post in r/cycling reaches 50,000 engaged cyclists. Be a real participant first. Don't astroturf.

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