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The DTC Playbook
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DTC & ecommerce benchmarks

What good actually looks like across the metrics that run a DTC or ecommerce brand, with directional ranges from the playbook. Free to read.
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Email & SMS marketing benchmarks for DTC
What good looks like across open rates, click rates, conversion, list health, and the revenue your core flows should...
9 benchmarks
Meta & paid ads benchmarks for DTC
What good looks like on creative engagement, click-through, and the efficiency ratio that actually ties back to your...
5 benchmarks
Returns & refunds benchmarks for DTC
Typical return rates, why customers return, and the chargeback ceiling you should defend. Returns are a margin line and...
5 benchmarks
Website conversion benchmarks for DTC
What conversion rates to expect, and the mobile gap that quietly costs most stores the most money. Conversion is the...
4 benchmarks
Unit economics benchmarks for DTC
The margin, payback, and cost ratios that decide whether growth makes money. These are the numbers an acquirer will...
6 benchmarks
DTC marketing benchmarks
What good actually looks like across the funnel: conversion, AOV, email contribution, paid efficiency, CAC and payback...
10 benchmarks
DTC metrics that matter
The metrics that actually run a direct-to-consumer brand, grouped by what they tell you: acquisition, retention...
12 benchmarks
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