The DTC Playbook
by Rob Ward, Quad Lock Co-Founder

I co-founded Quad Lock and grew it from a bootstrapped Kickstarter to a global brand with millions of customers and a $500M exit. The DTC Playbook is everything I wish I knew when we started. - Rob

Home / The Business / E-Commerce & Tech Stack
S10 · The Business

E-Commerce & Tech Stack

Platform, Apps, Tech Stack

Section 10 / The Business / by Rob Ward
Founder's Principle

Tech Should Liberate

Your website is your shopfront, your sales team, and your brand experience rolled into one. If your tech stack slows you down, it's costing you more than you know. Every tool, every platform, every integration should make the business faster and more efficient. The moment tech becomes a blocker instead of an enabler, it needs to change. Tech should be a liberator. It should never hold you back.

Key topics covered

This section is about making pragmatic tech decisions that increase speed, reduce failure points, and give your team leverage as the business scales.

The Only Platform Decision That Matters

Must-have: Credit/debit (Shopify Payments), Shop Pay, Apple Pay / Google Pay, PayPal.

Should-have: Buy Now Pay Later (BNPL) options (Shop Pay Installments, Afterpay, Klarna). Increases AOV materially, and a large proportion of Gen Z/Millennial shoppers use it.

Market-specific: Afterpay (AU dominant), Klarna/Clearpay (UK), iDEAL (NL), Bancontact (BE).

Tech Stack by Revenue Stage

Your tech needs scale with revenue. Don't over-engineer at $500K, don't under-invest at $5M.

Most problems at $500K aren't tool problems. They're process problems.

The Core Stack

Keep your app stack lean.

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